Last Updated: July 05, 2025

At Dirndl Era, our goal is to provide high-quality products and a smooth, hassle-free shopping experience. If you are not fully satisfied with your purchase, we are here to help. We accept returns for both new and slightly used items within 30 days of purchase, and our return process is simple and convenient—just follow the steps below.

Return

• Eligibility:
  • Return request must be made within 30 days of delivery
  • Item must be unused, unworn, and in original packaging
  • All tags, labels, and accessories must be included
  • A valid order number or proof of purchase is required
• How to Return:
  • Contact us at support@dirndlera.com
  • Provide order number, product name, and reason
  • Wait for approval and return instructions
  • Pack item securely with all original contents
  • Ship using a trackable courier service
• Shipping & Fees:
  • Original shipping charges are non-refundable (for paid shipping orders)
  • If your order included free shipping, the shipping cost may be deducted from your refund
  • Customer is responsible for return shipping costs (unless the return is due to our mistake, such as a defective or wrong item)
  • No restocking fees are charged
    
• Non-Returnable Items:
  • Customized or personalized products
  • Items that are used, damaged, or altered
  • Products marked as non-returnable
• International Returns:
  • Customer pays return shipping
  • Custom duties/taxes are non-refundable
  • Use reliable tracked shipping

Exchange

• Eligibility:
  • Exchanges allowed within 30 days
  • Item must be unused and in original condition
• Process:
  • Contact support with order details and exchange request
  • Wait for approval and instructions
  • Return the original item (if required)
  • Replacement item will be shipped after confirmation
• Important Notes:
  • Exchange available for size, color, or variant change
  • Price difference will be adjusted
    • Pay extra if new item costs more
    • Partial refund if new item costs less

Refund

• Processing:
  • Refund initiated after inspection of returned item
  • Processed within 10 business days
  • Issued via original payment method
• Shipping Deductions:
  • Shipping fees are not refundable
  • If free shipping was applied, cost may be deducted
• Defective / Wrong Items:
  • Report within 7 days of delivery
  • Provide photos + issue explanation
  • After verification, we offer:
    • Free replacement, or
    • Full refund (including return shipping)

Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us at:

• Business Name: Dirndl Era
• Business Email: support@dirndlera.com
• Customer Support: 24/7 on email
• Business Hours: Monday – Saturday 9:00 – 17:00
• Business Phone No: +1 (609) 629-6296
• Business Address: 26 Van Reipen ave Jersey City, NJ 07306 USA